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Frequently asked questions
Can packaging and transport be customised for my order?
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Yes. We can accommodate custom packaging and transport arrangements to meet your project logistics requirements. Any costs arising from non-standard packaging or transport beyond our standard delivery terms will be borne by the buyer. Please advise us of your specific requirements when placing your order so we can plan accordingly.

Which valve is right for my project — gate valve, butterfly valve, or ball valve?
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The right choice depends on your application. Gate valves provide full isolation with minimal flow restriction in the open position — ideal for water mains. Butterfly valves are compact and lightweight, suited for water distribution, sewage, and irrigation where space is limited. Ball valves are best for industrial, gas, and high-pressure applications needing quarter-turn operation. Contact our team with your pipeline diameter, pressure rating, fluid type, and application and we will recommend the most suitable product at the right price.

Can I get product datasheets or technical specifications before purchasing?
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Yes. Technical specifications including size ranges, pressure ratings, materials, applicable standards, and temperature ratings are available for all 65 products. Contact us via WhatsApp or email with the product name and we will send the relevant specification sheet. For large procurement requirements such as county water projects, we can also provide full product catalogues and technical support.

Do you deliver outside Nairobi and across Kenya?
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Yes. We supply and deliver across Kenya and to East African countries including Uganda, Tanzania, Rwanda, and beyond. For deliveries within Nairobi and Ruiru, same-day or next-day delivery is available depending on order size. For upcountry and regional deliveries, we work with trusted logistics partners — contact us when ordering for freight options and costs.

Do your products meet international standards?
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Yes. All products are manufactured to applicable international standards including ISO, DIN, EN, API, AWWA, and BS standards depending on product type. Gate valves comply with DIN 3352 and EN 1074. Butterfly valves comply with ISO 10631 and EN 593. HDPE fittings comply with ISO 4427 and EN 12201. Water meters comply with ISO 4064. Each product comes with a material inspection report for the main components, available on request with any order.

What’s the quality of your products?
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We prioritize quality in every item we sell. Our products are designed to be durable, functional, and stylish.

Do you offer returns?
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Yes! If you're not 100% satisfied with your purchase, we offer a 30-day return policy on all products.

Do you ship internationally?
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Absolutely. We offer worldwide shipping, so you can enjoy our products no matter where you are.

How long will my order take to arrive?
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Shipping times vary by location, but we aim to deliver within 5-10 business days for most orders.

Are your products environmentally friendly?
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We are committed to sustainability and use eco-friendly materials whenever possible in the production and packaging of our products.